Amy Muller's dashboard

Amy Muller replied on November 23, 2009 06:44 to the idea "Better bug reporting for users using Get Satisfaction widget" in Get Satisfaction:

Thanks for the idea, Jon. Users can, now, upload screenshots, but I can see how having some custom fields for collecting bug-reporting data would be useful.

Amy Muller replied on November 23, 2009 06:38 to the problem "FastPass skips login and goes straight to community" in Get Satisfaction:

Hi Stampe. Did you get it sorted out or are you still waiting on additional input from us?

Amy Muller set one of Amy Muller's replies as an official response to "accidental hit of enter key interpreted as finish & send, sends half finished entry" in Get Satisfaction

Amy Muller replied on November 23, 2009 05:34 to the problem "accidental hit of enter key interpreted as finish & send, sends half finished entry" in Get Satisfaction:

Hi Steve,

Actually, i just tried it in the feedback widget we have posted on our Widgets page and it didn't submit. I hit return as I was typing in the big text area box and it just created a line break in the box, it did not submit the form.

If you have this happen again, please let us know and give us as much detail as possible regarding what step you were on in filling out the form. Thanks.

Amy Muller replied on November 23, 2009 05:30 to the problem "accidental hit of enter key interpreted as finish & send, sends half finished entry" in Get Satisfaction:

Thanks for the feedback, Steve. I'll share it with the product team.

Amy Muller replied on November 23, 2009 05:17 to the question "How to delete a problem report topic" in Get Satisfaction:

Oh, one more thing. If you feel it was a completely unique user-error issue that no one else is likely to run in to, you can archive the topic so that it ceases to show up in search results, won't show up on the Highlights page and doesn't get bumped to the top of the topic activity stream, which means it essentially gets buried over time.

Amy Muller replied on November 23, 2009 05:15 to the question "How to delete a problem report topic" in Get Satisfaction:

In addition to Will's suggestion, since you have a plan with the moderation tools, you can also always change the topic type if you feel it was mis-categorized.

Amy Muller marked one of Will Weeks' replies in Get Satisfaction as useful. Will Weeks replied to the question "How to delete a problem report topic".

A comment on the problem "Field to change email address for billing is missing in action" in Get Satisfaction:

Your billing contact email address has been updated to yours, Stefan. Cheers. – Amy Muller, on November 23, 2009 05:05

A comment on the problem "Field to change email address for billing is missing in action" in Get Satisfaction:

Hi Stefan. Yeah, that form needs some love. It's on the list! :) – Amy Muller, on November 23, 2009 05:03

Amy Muller replied on November 23, 2009 04:19 to the problem "Editing first post in a topic removes associated products." in Get Satisfaction:

You're right, Nathaniel. Some kind of buggy re-set thing. I don't *think* it's intentional. I'll log it in the bug queue. Thanks for pointing it out!

Amy Muller marked one of Will Weeks' replies in Get Satisfaction as useful. Will Weeks replied to the question "Is it possible to change my Get Satisfaction URL?".

Amy Muller posted a topic that has since been removed from FlashMoto. see the change log

A comment on the idea "Offer a private version of Get Satisfaction" in Get Satisfaction:

Thanks for the feedback, Jake! – Amy Muller, on November 19, 2009 15:10

Amy Muller replied on November 19, 2009 06:23 to the question "I get an Error in Salesforce when installing the integration module" in Get Satisfaction:

Phew! Really glad we got to the bottom of that. I have to give credit to Stephane at Customware who was giving me suggestions on the backchannel. And I'm glad you found your final answer in the documentation!

Amy Muller replied on November 19, 2009 06:20 to the problem "Remembering my credentials when I log in." in Get Satisfaction:

Ok, this is an obvious question, but do you select the "remember me" box when you log in? And you're just logging in with a normal Get Satisfaction account? Not through one of the other identity systems?

You say it doesn't remember in Firefox. Have you tried with other browsers and it does work?

So what happens exactly? You come here, log in, post, leave. Then later you come back and you're logged out?

Sorry for all the questions, just trying to understand as much as I can about your situation.

Amy Muller replied on November 19, 2009 04:03 to the question "I get an Error in Salesforce when installing the integration module" in Get Satisfaction:

Ok, a step further is good! :)

So now you need to make sure that the community name is the same as in your Get Satisfaction URL.
Example: for community “My Community” you reach the following url: http/getsatisfaction.com/communities/mycommunity. Thus, it should be in Salesforce “mycommunity” and not “My Community”.

I hope that solves it!

Amy Muller replied on November 19, 2009 01:18 to the question "I get an Error in Salesforce when installing the integration module" in Get Satisfaction:

What I've been told is that it sounds like the access to Get Satisfaction hasn’t been done into salesforce for you yet. To do so, Setup->Security Controls->Remote site settings->New Remote Site and add http://api.getsatisfaction.com

It’s available in the Post Installation Guide.

Amy Muller replied on November 19, 2009 00:17 to the problem "FastPass skips login and goes straight to community" in Get Satisfaction:

Ah. Ok. That first screenshot is our Feedback Widget. It sounds like you've lost the javascript that pops that widget open. That widget is a different module than our FastPass log in. FastPass comes in to play when it's time for a user to log in.

When you have FastPass and a user is already logged in on your web site, they will be able to take an action in the GS community or post feedback via the feedback widget w/out having to log in separately to GS. If they're not logged in to your site or GS and they try to do either of those things, they will be prompted to log in via your site's log in, with the option of logging in with their GS account if they already have one or one of our other login options such as Facebook Connect, OpenID, etc.

Amy Muller replied on November 19, 2009 00:01 to the problem "FastPass skips login and goes straight to community" in Get Satisfaction:

Right -- that's when a user is trying to take an action, which is why I'm trying clarify the steps that you're taking. Because your topic title says "FastPass skips login and goes straight to community", I just want to understand if you are actually talking about someone trying take an action in the community or just that someone is visiting (viewing) the community.

I'll see if I can re-create the experience but maybe you could also post some screenshots of what you're experiencing?